Last updated: October 2026

These Legal Terms & Conditions (“Terms”) apply to your use of this website and to services provided through Macinnes Medical Ltd, trading as Dr Rita (“we”, “us”, “our”).

By accessing or using this website, you agree to be bound by these Terms. If you do not agree with them, please do not use this website.

1. About Us

Macinnes Medical Ltd is the company responsible for the services provided through the Dr Rita brand.

Trading name: Dr Rita
Legal entity: Macinnes Medical Ltd

Macinnes Medical Ltd provides private medical and aesthetic services through appropriately qualified healthcare professionals.

Where relevant, clinical services are provided by Dr Rita MacInnes or another appropriately qualified healthcare professional working on behalf of Macinnes Medical Ltd.

2. Medical Services

Information provided on this website is intended for general information only and does not constitute a medical diagnosis, individual medical advice or a substitute for a consultation with a suitably qualified healthcare professional.

Medical conditions and treatment requirements vary between individuals. An appropriate clinical consultation, assessment and, where necessary, examination or investigation may be required before a diagnosis or treatment can be recommended.

Macinnes Medical Ltd reserves the right to decline or defer a consultation, prescription or treatment where, in the clinician's professional judgement, it is not clinically appropriate or would not be in the patient's best interests.

3. Emergency Medical Care

The services provided by Macinnes Medical Ltd are not intended to replace emergency or continuous urgent medical care.

If you are experiencing a medical emergency or potentially life-threatening symptoms, you should contact 999, attend the nearest Emergency Department or use the appropriate NHS urgent-care service.

Macinnes Medical Ltd does not provide 24-hour emergency medical care or continuous patient monitoring unless explicitly stated otherwise.

4. Aesthetic Treatments

Aesthetic treatments, including anti-wrinkle treatments, dermal fillers and other injectable or cosmetic procedures, may constitute medical procedures and carry potential risks and complications.

Treatment suitability will be assessed on an individual basis.

A consultation may be required before treatment. Macinnes Medical Ltd reserves the right to decline treatment where it is not considered clinically appropriate.

No guarantee can be given regarding the outcome of an aesthetic treatment. Results vary between individuals and may depend on factors including anatomy, skin characteristics, age, lifestyle, previous treatments and individual response.

Before treatment, you will be provided with appropriate information regarding the proposed procedure, expected outcomes, potential risks, alternatives and aftercare.

You are responsible for providing complete and accurate information regarding your medical history, medication, allergies, previous procedures and any other information that may be relevant to your treatment.

5. Treatment Results

Macinnes Medical Ltd aims to provide a high standard of clinical care but cannot guarantee a particular medical or aesthetic outcome.

For aesthetic procedures, individual results vary and additional or maintenance treatment may sometimes be required.

Any images, descriptions or examples of treatment results displayed on this website are illustrative only and should not be interpreted as a guarantee of the results another individual will achieve.

6. Appointments and Bookings

Appointments may be booked through the Dr Rita website or through third-party booking platforms used by Macinnes Medical Ltd.

You are responsible for ensuring that the information supplied when making a booking is accurate.

Please arrive on time for your appointment. Late arrival may reduce the time available for your consultation or treatment. Depending on the circumstances, an appointment may need to be rearranged.

Macinnes Medical Ltd reserves the right to amend, postpone or cancel an appointment where reasonably necessary, including for clinical, operational or safety reasons.

Where Macinnes Medical Ltd needs to cancel or rearrange an appointment, reasonable efforts will be made to provide appropriate notice and, where possible, offer an alternative appointment.

7. Deposits and Payments

Where a deposit is required to secure an appointment, the deposit must be paid at the time of booking.

Unless otherwise stated, the deposit will be deducted from the final price of the treatment or service provided at the appointment.

Prices displayed on the website are subject to change. The applicable price will normally be confirmed at the time of booking or before treatment.

Where additional treatment is requested or clinically recommended, additional charges may apply. Any such charges will be discussed with you before treatment where reasonably practicable.

Payments must be made using the payment methods made available by Macinnes Medical Ltd.

8. Cancellation and Non-Attendance

We understand that circumstances can change. If you need to cancel or rearrange an appointment, please provide as much notice as possible.

Our cancellation and deposit policy applies to appointments booked with Macinnes Medical Ltd.

Where the required notice is not provided, or where an appointment is missed without appropriate notice, the deposit may be retained and, where applicable, a cancellation or non-attendance charge may apply.

The specific cancellation terms applicable to your booking will be provided during the booking process.

9. Clinical Assessment and Consent

Before receiving certain medical or aesthetic treatments, you may be required to provide relevant medical information and complete appropriate consultation and consent documentation.

You are responsible for providing information that is accurate, complete and up to date.

You should inform your clinician of any relevant changes to your health, medication, allergies, pregnancy status, previous treatments or other circumstances that may affect your suitability for treatment.

Consent may be withdrawn at any time before a procedure is carried out.

10. Aftercare and Follow-Up

You are responsible for following the aftercare instructions provided following treatment.

If you experience unexpected, severe or concerning symptoms following treatment, you should contact Macinnes Medical Ltd where appropriate and seek urgent medical attention where necessary.

Our normal contact arrangements and opening hours apply to non-emergency enquiries.

11. Prescriptions and Medication

Where medication is prescribed, prescribing decisions are made following an appropriate clinical assessment and in accordance with applicable legal, regulatory and professional requirements.

A request for a particular medication does not guarantee that a prescription will be issued.

The decision to prescribe, change or discontinue medication remains a clinical decision made by an appropriately qualified healthcare professional.

12. Website Information

Macinnes Medical Ltd makes reasonable efforts to ensure that information published on this website is accurate and up to date.

However, information may change and we do not guarantee that all information will always be complete, accurate or current.

Information on this website is provided for general information and should not be relied upon as a substitute for individual professional medical advice.

Macinnes Medical Ltd reserves the right to amend, update or remove website content without notice.

13. Third-Party Services

The website may use or link to third-party services, including appointment booking, payment processing, communication, hosting and other technology providers.

Where third-party services are used, your use of those services may also be subject to the relevant provider's own terms and conditions and privacy policy.

Macinnes Medical Ltd is not responsible for the content, availability, security or privacy practices of third-party websites or services that are outside our control.

14. Intellectual Property

Unless otherwise stated, all content on this website, including text, photographs, graphics, logos, branding and other materials, is owned by or licensed to Macinnes Medical Ltd.

You may access and use the website for your own personal and non-commercial purposes.

You must not reproduce, copy, modify, distribute, republish or commercially exploit website content without prior written permission from Macinnes Medical Ltd.

15. Website Availability and Security

Macinnes Medical Ltd does not guarantee that this website will always be available, uninterrupted or error-free.

We may suspend, withdraw or modify the website or any part of it without notice.

You must not attempt to gain unauthorised access to the website, introduce malicious software or otherwise interfere with its operation.

16. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms limits or excludes any statutory rights that you may have or any liability that cannot lawfully be excluded or limited.

Subject to the above, Macinnes Medical Ltd will not be responsible for losses arising from reliance on general information provided on this website where that information was not intended to constitute individual medical advice.

These Terms do not affect the professional duties or obligations owed by healthcare professionals to their patients.

17. Complaints

Macinnes Medical Ltd is committed to providing a high standard of patient care and service.

If you have a concern or complaint regarding a service provided by Macinnes Medical Ltd, please contact us directly (contact@macinnesmedical.com) so that we can investigate and respond appropriately.

Complaints relating to clinical care will be handled in accordance with our applicable complaints procedure and relevant professional and regulatory requirements.

Further information about our complaints procedure is available on request.

18. Privacy and Personal Data

Macinnes Medical Ltd collects and processes personal information in accordance with applicable UK data protection legislation and our Privacy Policy.

Medical information and other health-related information will be treated as confidential and processed in accordance with applicable legal and professional requirements.

Please refer to our Privacy Policy for information about how personal data is collected, used, stored and shared.

19. Cookies

This website may use cookies and similar technologies to provide functionality, understand website usage and improve the user experience.

Further information about the cookies used on this website and how you can manage them is provided in our Cookie Policy.

20. Changes to These Terms

Macinnes Medical Ltd may update these Terms from time to time to reflect changes to our services, legal requirements, technology or website functionality.

The latest version will be published on this website with the date of the most recent update.

21. Governing Law

These Terms are governed by the laws of Scotland.

Any disputes arising in connection with these Terms will be subject to the jurisdiction of the Scottish courts, where applicable.

22. Contact

If you have any questions regarding these Terms, our services or your appointment, please contact Macinnes Medical Ltd using the contact details provided on this website.

Macinnes Medical Ltd
Trading as: Dr Rita

Contact: contact@macinnesmedical.com

Last updated: October 2026